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Privacy Policy & SMS/Text Messaging Terms

Effective Date: July 29, 2025​

 

At Juanita TC (“we,” “us,” or “our”), we are committed to protecting your personal and transaction information. This Privacy Policy explains how we collect, use, share, and safeguard data when you use our transaction coordination services or visit our website. By providing your information or using our services, you agree to the terms below.

 

1. Information We Collect

 

a. Information You Provide

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  • Name, email address, phone number

  • Brokerage affiliation and license number

  • Mailing address and transaction details

  • Communication preferences (SMS, phone, email)

  • Payment details via secure third-party processors (we do not store credit card numbers directly)

 

b. Automatically Collected Information

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  • IP address, browser type, device type

  • Session duration and pages visited

  • Referring URLs & technical logs

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c. Cookies & Tracking Technologies

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We use cookies and similar tools to improve site functionality and user experience. You may disable cookies in your browser settings; however, certain features may not work.

 

2. How We Use Your Information

 

We may use your information to:

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  • Provide, manage, and improve transaction coordination services

  • Communicate regarding deadlines, documents, or updates

  • Verify credentials and process payments

  • Enhance performance, diagnostics, and security

  • Send confirmations, invoices, reminders, and notices

  • Comply with legal requirements & prevent fraud

 

We do NOT sell or rent your personal information.

 

3. SMS/Text Messaging Terms (TCPA & 10DLC Compliance)

 

By providing your phone number, you consent to receive SMS/text messages related to our services, reminders, alerts, occasional marketing, and communications necessary to process your request.

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Message Frequency: May vary.
Message/Data Rates: May apply.
Consent: Not required to receive services.

 

Subscribe and Opt-In Methods:
By providing your phone number, submitting a web form, checking an SMS consent box, texting our business number, or requesting services via phone/email/SMS.

 

Unsubscribe and Opt-Out Instructions:

  • Reply STOP to unsubscribe and cancel text messages

  • Reply HELP for help and assistance

  • Email us to update communication preferences

 

We will promptly honor all opt-out requests, but essential communications may still be required for active transactions.

 

4. Communication Preferences

 

You may change or withdraw consent for marketing communications at any time. Service-related notices for active transactions may still be required.

 

5. Data Sharing

 

We do not share your information with 3rd parties. 

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6. Data Retention & Security

 

We retain data only as necessary to:

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  • Fulfill services

  • Meet regulatory/compliance obligations

  • Maintain transaction records (per brokerage or state requirements)

 

Security measures include:

  • SSL encryption

  • Role-based access control

  • Secure document storage

  • Audit logs & routine backups

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Though safeguards are used, no security system is 100% risk-free.

 

7. Your Rights

 

Depending on applicable state or federal laws (including CCPA/GDPR where applicable), you may request to:

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  • Access your data

  • Correct or update information

  • Request deletion where legally permissible

  • Withdraw communication consent

  • Receive data in a portable format

 

To do so, email privacy@juanitatc.com with the subject "Privacy Request."

 

8. Consent, Recordkeeping & Audit Logs

 

We maintain internal logs of communication preferences, SMS consent status, and opt-out requests to ensure compliance with TCPA, 10DLC, and carrier messaging policies.

 

9. Data Breach Protocol

 

In the event of a data breach, we will:

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  1. Investigate and assess the risk.

  2. Notify affected users when required by law.

  3. Cooperate with regulatory bodies if applicable.

 

10. Children’s Privacy

 

Services are intended for adults only. We do not knowingly collect any information from persons under 18. If such data is discovered, it will be deleted promptly.

 

11. Accessibility (ADA Compliance)

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We strive to provide accessible digital content. If you require assistance accessing files or communication formats (screen-reader accessible versions, large print, etc.), contact us at info@juanitatc.com.

 

12. Third-Party Links

 

Our website may link to external websites. We are not responsible for their policies. Review their terms before providing personal data.

 

13. Disclaimer for Professional Services

 

We provide administrative and coordination services. We do not provide legal advice or brokerage representation unless separately contracted. You are responsible for reviewing all documents before execution.

 

14. Dispute Resolution

 

In the event of a privacy-related dispute, parties agree to attempt resolution through informal communication before seeking legal action.

 

15. Policy Updates

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This policy may be updated. Any changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of updates.

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16. Contact Information

 

Juanita TC
Attn: Legal – Privacy
info@juanitatc.com

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